Privacy Policy

Sanskar Ethnic operates this online store and website to provide customers with a smooth and secure shopping experience. Our platform is powered by Shopify, which helps us manage products, orders, and payments efficiently. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or interact with our services.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect different types of personal information depending on how you interact with our website.

Contact Information: Name, billing address, shipping address, phone number, and email address.
Payment Information: Credit/debit card details, payment confirmations, transaction details, and payment methods.
Account Information: Username, password, preferences, and account settings.
Transaction Details: Products viewed, items added to cart, wishlist items, purchases, exchanges, or returns.
Customer Support Communication: Information you provide when contacting our support team.
Device Information: IP address, browser type, device information, and network connection.
Website Usage Data: Information about how you interact with our website including browsing behavior.

How We Collect Information

Your personal information may be collected in the following ways:

Directly from you when you create an account, place an order, or contact customer support.
Automatically when you browse our website through cookies and similar technologies.
From service providers that help operate our store such as payment processors or analytics services.
From trusted business partners or third-party integrations.

How We Use Your Information

We use your personal information to provide and improve our services, including:

Processing orders, payments, returns, and exchanges.
Managing your account and maintaining your shopping preferences.
Providing customer support and responding to your queries.
Sending order updates, confirmations, and account notifications.
Improving our website, products, and shopping experience.
Sending marketing or promotional messages when permitted.
Preventing fraud, securing transactions, and protecting our services.
Complying with legal and regulatory requirements.

Sharing of Personal Information

In certain situations, we may share your information with trusted third parties in order to operate our services.

With Shopify and service providers that help run our store (payment gateways, shipping partners, analytics providers, etc.).
With marketing partners to show relevant advertisements or promotional content.
With business affiliates or partners involved in providing our services.
To comply with legal obligations or government requests.
In the event of a business transaction such as a merger or restructuring.

Shopify Platform

Our store is hosted on Shopify. Shopify may collect and process certain data related to your interaction with our website in order to provide and improve their platform services. Information submitted through our store may be shared with Shopify and other service providers located in different countries.

For more details on how Shopify processes personal information, you can visit their privacy policy at: https://privacy.shopify.com

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from individuals under the legal age in their jurisdiction. If a parent or guardian believes that a child has provided personal information to us, they may contact us to request its removal.

Data Security and Retention

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure. However, no online transmission or storage system is completely secure. We retain personal information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on applicable laws, you may have the following rights regarding your personal information:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data.
Request transfer of your data to another service provider where applicable.
Opt out of marketing communications by using the unsubscribe link in emails.

To exercise any of these rights, you can contact us using the details provided below.

International Data Transfers

Your personal information may be stored or processed in countries outside your own. In such cases, we ensure appropriate safeguards are implemented to protect your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.